FAQ

Welcome to the Lighting World Inc Help Center. Below you will find answers to common questions about our lighting products, showroom location, shipping schedules, returns, refunds, payments, and customer support.

1. Products & Showroom Details

Q: Do you operate a physical storefront?
A: Yes. We operate a physical retail showroom located at 4855 S 118th St, Omaha, NE 68137, United States, offering in-store shopping, curbside pickup, and nationwide delivery via https://lightingworldinc.com/.

Q: Should I hire an electrician to install my fixture?
A: Yes. For safety and performance, hardwired lighting fixtures should be installed by a licensed electrician in accordance with local electrical codes.

2. Shipping & Delivery

Q: Where do you ship and what are the shipping costs?
A: We ship exclusively within the United States with Free Standard Shipping ($0.00) on all orders.

Q: How long will delivery take?
A: Total estimated delivery is 4–8 business days (1–3 business days handling + 3–5 business days transit). Daily cut-off time is 2:00 PM Central Time (CT).

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-calendar-day return window from delivery for unused items in original packaging. Returns are handled by mail using a store-paid prepaid return label ($0.00 return fee and $0.00 restocking fee).

Q: How long do refunds take?
A: Once inspected at our Omaha facility, approved refunds are credited back to your original payment method within 3–5 business days.

4. Payments & Security

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Diners Club, and JCB in USD ($).

5. Need Further Assistance? Contact Us

Business Hours (CT): Mon: 8 AM–6 PM | Tue–Fri: 8 AM–5 PM | Sat: 8 AM–3 PM | Sun: Closed.

Thank you for choosing Lighting World Inc.