Privacy policy

At Lighting World Inc, we value your trust and strive to provide a smooth and reliable shopping experience. If your order does not meet your expectations, our Return & Refund Policy explains how returns and refunds are handled.

Return Timeframe

You may request a return within 14 days from the date your order is delivered. Requests submitted after this period will not be eligible for return approval.

Return Eligibility

To qualify for a return:

  • The item must be unused, uninstalled, and in its original condition.
  • The item must be returned in its original packaging, including protective inserts and foam.
  • All original parts, hardware, chains, mounting plates, and instructions must be included.
  • A valid proof of purchase (order number or confirmation email) must be provided.

Items Not Eligible for Return

We cannot accept returns for:

  • Fixtures that have been wired, mounted, or installed.
  • Items that have been altered, damaged, or misused after delivery.
  • Items returned without original packaging, parts, or hardware.
  • Items marked as final sale or custom orders.
  • Items returned outside the 14-day return period.

Return Method and Fees

Approved returns must be sent by mail following the instructions provided by our customer support team.

  • Return Shipping Cost: Free ($0.00) on approved returns.
  • Restocking Fee: None ($0.00).
  • Handling Fee: None ($0.00).

How to Start a Return

1. Contact our customer support team at support@lightingworldinc.com with your order number and reason for return.

2. Our team will review your request within 1–2 business days and provide return authorization along with instructions.

3. Securely pack the item in its original packaging, protecting glass or fragile components.

4. Attach the provided return shipping label and drop off the package with the designated carrier.

Exchanges

We currently do not offer direct exchanges. If you would like a different fixture, size, or finish, please return the original item for a refund and place a new order.

Refund Processing

Once your return is received and inspected:

  • Refunds are processed within 7 business days after receiving the item.
  • Refunds are issued directly to the original payment method used at checkout.
  • A confirmation email will be sent once your refund has been completed.

Damaged, Defective, or Incorrect Items

Please inspect your package as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please email support@lightingworldinc.com with:

  • Your order number
  • Clear photos of the damaged or incorrect item
  • Photos of the original packaging and shipping label

We will provide a replacement part, full replacement fixture, or full refund at no additional cost.

Order Cancellation Policy

Orders may be canceled within 2 hours of placing the order, or prior to 3:00 PM PT on the same business day. Once an order has been dispatched to the carrier, it cannot be canceled and must follow the standard return process.

Contact Information

Store Name: Lighting World Inc
Phone: +1 402-895-1010
Email: support@lightingworldinc.com
Website: https://lightingworldinc.com/
Address: 4855 S 118th St, Omaha, NE 68137, United States

Opening Hours (Central Time - CT):
Monday: 8:00 AM – 6:00 PM
Tuesday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 3:00 PM
Sunday: Closed