Refund policy

Last Updated: October 11, 2026

Thank you for shopping at Lighting World Inc. We value your trust and are committed to providing a transparent, fair, and reliable shopping experience. If you are not completely satisfied with your lighting purchase, or if an item arrives damaged, our straightforward 30-day return policy ensures a smooth resolution.

1. Return & Refund Policy Summary

  • Return Window: 30 calendar days from the delivery date
  • Return Method: By Mail (Store-paid prepaid return label provided)
  • Return Shipping Fee: $0.00 (Covered by store)
  • Restocking Fee: $0.00 (No restocking or handling fees)
  • Product Condition: Unused, unworn, uninstalled, in original packaging with tags
  • Refund Method: Original payment method used at checkout
  • Refund Processing Time: 3–5 business days after the returned item is received and inspected
  • Return Address: 4855 S 118th St, Omaha, NE 68137, United States

2. 30-Day Return Window

We offer a 30-calendar-day return window. You have 30 calendar days from the date your package is delivered to request a return for eligible items. Return requests submitted after 30 calendar days from the delivery date cannot be accepted.

3. Return Eligibility & Product Condition

To qualify for an approved return and full refund, your item must meet the following conditions:

  • The item must be unused, unworn, uninstalled, and undamaged, in the exact condition in which you received it.
  • Lighting fixtures must not have been wired, mounted, or altered after delivery.
  • The item must be returned in its original packaging with all original tags, protective foam/inserts, mounting hardware, chains, bulbs (if included), and user manuals intact.
  • A valid proof of purchase (your order number or order confirmation email) must be provided with your return request.

4. Non-Returnable Items

To ensure product safety and quality standards, the following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Lighting fixtures that have already been hardwired, mounted, installed, or modified after delivery.
  • Items returned without their original packaging, protective inserts, hardware, or tags.
  • Gift cards and items explicitly marked as Final Sale on the product page prior to purchase.

5. Return Method, Shipping Fees & Restocking Fees

At Lighting World Inc, we believe in complete billing transparency without hidden penalties:

  • Return Method: All approved returns are handled conveniently by Mail using a store-paid prepaid return shipping label emailed directly to you.
  • Return Shipping Fee ($0.00): Covered 100% by the store. Whether you are returning an item because it arrived damaged, defective, or incorrect, or due to customer remorse, Lighting World Inc provides a free prepaid return shipping label at zero cost ($0.00) to you.
  • Restocking Fee ($0.00): We do not charge any restocking, administrative, or handling fees ($0.00) on eligible returns.

6. How to Initiate a Return (Step-by-Step Process)

  1. Contact Customer Support: Email us at support@lightingworldinc.com or call (402) 895-1010 within 30 calendar days of delivery. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Your Prepaid Return Label: Our support team will review your request within 24 hours and email you return authorization instructions along with a free store-paid prepaid return shipping label.
  3. Pack & Mail the Item: Securely pack the product in its original packaging with all tags, protective inserts, manuals, and hardware included. Attach the prepaid return label to the outside of the box and drop it off with the designated carrier (USPS, FedEx, or UPS) to be shipped back to our verified return facility:

Lighting World Inc
4855 S 118th St
Omaha, NE 68137
United States

Note: Please contact our support team to obtain your prepaid return label before mailing any item back so we can track and process your return promptly.

7. Damaged, Defective, or Incorrect Items

Please inspect your lighting order upon arrival and keep the original packaging until you verify that all components and glass parts are intact. If you receive an item that is damaged in transit, defective, missing parts, or different from what you ordered, please contact us within 48 hours (and no later than 30 calendar days from delivery) at support@lightingworldinc.com with your order number and clear photographs of the item, original packaging, and shipping label. We will immediately provide a free prepaid return label and issue either a replacement at no extra cost or a full refund.

8. Exchanges

To ensure you receive your desired lighting fixture as quickly as possible, we do not process slow manual exchanges. If you need a different fixture, finish, or size, simply request a free return for your original item using our step-by-step process above and place a new order on https://lightingworldinc.com/ at your convenience.

9. Refund Processing Time & Payment Method

Once your returned package arrives at our Omaha facility, our team will inspect the item within 1 to 2 business days and send you an email notification confirming receipt and the approval status of your refund.

  • Refund Method: All approved refunds are issued directly back to your original payment method (Visa, Mastercard, American Express, Discover, Diners Club, or JCB) in USD ($).
  • Refund Processing Time: Approved refunds are processed and credited within 3–5 business days to your original payment method.
  • Late or Missing Refunds: If you have not received your refund after 5 business days from our approval confirmation email, please check with your bank or card issuer first, and then contact us at support@lightingworldinc.com so we can assist you immediately.

10. Order Cancellation Policy

If you need to cancel an order before it ships, please contact us as soon as possible before our daily cut-off time of 2:00 PM Central Time (CT) at support@lightingworldinc.com or (402) 895-1010. If your order has not yet been dispatched, we will cancel it immediately and process a full refund. Once an order has been handed over to the shipping carrier, it cannot be canceled in transit, but you can return it for free within 30 calendar days of delivery.

11. Customer Support & Contact Information

If you have any questions about our Return & Refund Policy or need assistance initiating a return, please reach out to our customer support team:

Business Hours:

  • Monday: 8:00 AM – 6:00 PM
  • Tuesday – Friday: 8:00 AM – 5:00 PM
  • Saturday: 8:00 AM – 3:00 PM
  • Sunday: Closed

Time Zone: Central Time (CT)
Response Time: Within 24 hours

Thank you for choosing Lighting World Inc.